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emergency services

Jacksonville Equine Associates provides 24/7 emergency veterinary coverage for established clients and patients in good standing throughout our regular ambulatory service area.

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If you believe your horse is experiencing an emergency, call our office at (904) 387-3330 and follow the prompts for Emergency Services.  DO NOT FOLLOW PROMPTS TO THE VET ON CALL IF YOU DO NOT HAVE AN EMERGENCY CASE, ALL OFFICE RELATED INQUIRES CAN BE MADE THE FOLLOWING BUSINESS DAY

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Please Leave a Voicemail

You must leave a detailed voicemail at the tone to reach the veterinarian on call.

 

 

Please include:

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  • Your name and callback number

  • Your horse's name

  • Your location

  • A brief description of the emergency

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If you do not leave a voicemail, your call may be missed.

 

The veterinarian on call will return your message as soon as possible.  If your horse's condition changes significantly while you are waiting for a return call, please call again and leave an updated message.

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Who Is Eligible for After-Hours Farm-Call Emergency Service?

Our 24/7 ambulatory emergency service is reserved for established Jacksonville Equine Associates clients and patients in good standing.

 

We recognize that there are different levels of established-client relationships, so emergency eligibility and fees are based on your horse’s history with our practice:

  • Routine Wellness Clients: Horses whose routine veterinary care, including vaccinations and Coggins testing, is maintained with Jacksonville Equine Associates receive our preferred/reduced emergency fee in addition to access to our after-hours emergency service.

  • Established Patients: Horses that have been examined or treated by one of our veterinarians for other veterinary services within the previous 12 months, but whose routine vaccinations and Coggins are performed elsewhere, may still be eligible for after-hours emergency service but do not receive the routine-wellness emergency fee discount.

  • Non-Established Patients: Horses that have not been seen by Jacksonville Equine Associates within the previous 12 months are considered non-established patients. After-hours and weekend farm-call emergency service is generally not available for non-established patients.

Maintaining this policy allows us to protect veterinarian availability for the clients and patients who rely on our practice for their ongoing veterinary care while providing an additional benefit to clients who entrust us with their horse’s routine wellness care.

 

 

What If My Horse Is Not an Established Patient?

If your horse has not been seen by Jacksonville Equine Associates within the previous 12 months, we will make every reasonable effort to accommodate you during regular business hours, based on veterinarian availability.  After-hours and weekend farm-call emergency service is generally limited to established clients and patients in good standing.  However, our Green Cove Springs clinic provides an additional option for horse owners who are outside our normal ambulatory service area or who may not qualify for an after-hours farm call.

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Please call before hauling an emergency to the clinic. Our veterinarian must first determine whether our facility is appropriate for your horse's condition and confirm availability.

 

Cases requiring surgery, intensive hospitalization, or services beyond the capabilities of our clinic may be referred directly to an appropriate equine hospital.

 

When Should I Call the Emergency Veterinarian?

 

If you are unsure whether your horse's condition is an emergency, call us. Our veterinarian can help determine the appropriate next step.

 

Reasons to seek urgent veterinary attention may include:

  • Colic or significant abdominal pain

  • Severe or persistent lameness

  • Significant wounds or lacerations

  • Uncontrolled bleeding

  • Eye injuries or sudden eye pain

  • Choke or difficulty swallowing

  • Difficulty breathing

  • Neurologic signs or inability to stand

  • Severe illness, weakness, or collapse

  • Foaling difficulties

  • Serious trauma

  • Sudden, severe swelling

  • Other conditions that are rapidly worsening or causing significant pain

 

Eye problems, significant wounds near joints, severe colic, and foaling complications can become serious quickly. Please do not wait until morning if you are concerned.

 

Emergency Care at Our Green Cove Springs Clinic

Our Green Cove Springs haul-in clinic expands the emergency care options available to our clients and allows our veterinarians to treat certain patients in a controlled environment with immediate access to diagnostic and treatment equipment.

 

Depending on the emergency, your location, and veterinarian availability, we may recommend that you haul your horse directly to our clinic rather than wait for a veterinarian to travel to your farm.

The clinic may also provide treatment, observation, and short-term care for selected cases when appropriate.

 

Always call (904) 387-3330 before hauling an emergency to the clinic.

 

Need an Equine Veterinarian After Hours?

For an equine emergency, call Jacksonville Equine Associates at (904) 387-3330 and follow the prompts for Emergency Services.

Leave a detailed voicemail at the tone. The veterinarian on call will return your message as soon as possible.

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